A video image of Daniel Kalt
A Swiss investment bank has got around the issue of effective customer service by digitally cloning its chief economist. It now offers his likeness to clients who have urgent questions.
UBS clients are able to call up a video image of Daniel Kalt, which has been programmed to answer questions that the real Mr Kalt has programmed it to deliver.
The real thing : Mr Kalt
The development is believed to be the first time that a global bank has offered an avatar of a top executive to clients.
It will allow his “house view” to be available to a broader range of clients than would be possible with Mr Kalt’s human form, according to the Australian Financial Review.
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